Privacy Policy
Last updated: August 24, 2026
NRG Management LLC ("NRG," "we," "us," or "our") provides management and administrative support services to affiliated mental health and substance use treatment facilities, operates a specialized billing division serving providers across the behavioral health industry, and provides corporate lab and drug testing services. This Privacy Policy describes how we collect, use, and protect information when you visit our website, contact us, or communicate with us by phone, email, or text message.
This website is not a substitute for medical advice or emergency services. If you or someone you know is experiencing a medical or psychiatric emergency, call 911 or go to the nearest emergency room. If you are in crisis, you can also call or text the Suicide & Crisis Lifeline at 988.
Information We Collect
We may collect information you voluntarily provide, including:
- Contact details such as your name, phone number, email address, and mailing address
- Messages you send us through contact or inquiry forms
- Information related to billing inquiries submitted to our billing division
- Information related to scheduling or ordering corporate lab and drug testing services
- Standard technical information such as browser type, device type, and pages visited
This website does not collect protected health information (PHI), and it does not collect or display drug testing results. Clinical and treatment information is collected and handled separately by our affiliated treatment facilities, and specimen collection, chain-of-custody, and test result information is collected and handled separately by our lab and drug testing division, each in accordance with HIPAA and, where applicable, 42 CFR Part 2, under their own applicable notices of privacy practices.
How We Use Information
- To respond to inquiries and requests submitted through this website
- To communicate about billing, scheduling, and account-related matters
- To coordinate corporate lab and drug testing service requests
- To operate, maintain, and improve this website
- To comply with legal and regulatory obligations
Text Messaging (SMS) Communications
NRG Management LLC and its affiliated facilities, billing division, and lab and drug testing division may use text messaging (SMS) — including through our telephony and messaging provider, RingCentral — to communicate with individuals who have provided a mobile phone number and consented to receive text messages. This may include appointment reminders, billing notifications, testing-related scheduling updates, and responses to inquiries you initiate.
- Consent to receive text messages is not a condition of receiving any service or making any purchase.
- Message frequency varies depending on your interactions with us.
- Message and data rates may apply, as charged by your mobile carrier.
- Reply STOP at any time to opt out of future text messages.
- Reply HELP for assistance, or contact us using the information below.
SMS opt-in and phone numbers collected for text messaging purposes will not be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information sharing described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Share Information
We do not sell personal information. We may share information with service providers who support our operations (such as hosting, telephony, and messaging platforms) under confidentiality obligations, or when required by law, subpoena, or legal process.
Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect information submitted through this website. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
This website is not directed to children under 13, and we do not knowingly collect information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
Contact Us
Questions about this Privacy Policy, or requests to opt out of text messaging, may be directed to NRG Management LLC using the contact information provided on this website.